![]() ISPs sometimes change their mailserver configurations. Contacting the ISP will take the guesswork out of this. For others, you have to call them to get the information. Most ISPs post this information in a Help section on their web site. COMCAST INCOMING MAIL SERVER PROBLEMS HOW TOYou will need to contact them to find out how to make the correct SMTP connection. SMTP problems can be difficult to diagnose if you don’t have any specifications for the proper connection. If this resolves your outgoing e-mail problems, you may also have to change the incoming e-mail setting to SSL under the Server Settings for each e-mail account. Why did this work? At this point I don’t have a clue because the SMTP server that I changed to use an SSL connection does not use SSL for e-mail. COMCAST INCOMING MAIL SERVER PROBLEMS PASSWORDYou may be asked to re-enter your password when you send your first message. Try doing this if you are having problems with outgoing e-mail with Thunderbird and let us know if it works. I went into the SMTP server configuration described above and selected the SSL radio button for one of the two non-functioning SMTP server accounts and clicked OK. The only one that worked is my AT&T account, which uses a secure connection. I have three SMTP server connections set up in Thunderbird. For the first time, I experienced the same issue. The problems seem to start without warning. I have been receiving dozens of questions per week from people who are experiencing the same issues with SMTP server connections for outgoing e-mail with Thunderbird. Try to give us as much information as you can and we will see if we can help you to get connected. If you are having connections problems, post your issues in the Comments below. AT&T connections usually require that you check the SSL box. I sometimes use the SMTP server at my AT&T account. If your SMTP server requires a secure connection, you may have to check the SSL box. ![]() ![]() Most of the time the User Name is just the account name, but some configurations may require a complete e-mail address. If you are still having trouble connecting to the SMTP server, Thunderbird will usually display a message, but depending on the type of error, sometimes it does not. If you can access the Internet using your browser, you should be able to send e-mail messages once the SMTP information is correct. If it still does not work or you see an error, make sure that you Internet access is active. If you have multiple e-mail accounts and you know that inbound e-mail is working, try sending a test message to another of your e-mail addresses. When you are sure that this information is correct, click the OK button, shut down Thunderbird and then start it up again to make sure that any new settings are loaded. That is the name to the left of the in your primary e-mail address. ![]() The account name is usually just the primary account name from your ISP. You will need to get this information from your hosting company or ISP. The Server Name and the User Name are the two important areas to focus on. The Description is not important, but you can certainly enter a description to differentiate SMTP accounts. Highlight an SMTP account and click the Edit button. The section that you want is at the top of the right-hand side.
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